Please keep the following in mind when returning a product:
Fix My Fitness Club, LLC only accepts returns from our website, inertiawave.com. If you purchased your product from any other website, please contact the owner of that site.
Fix My Fitness Club, LLC only accepts returns of unused (and/or unworn) items in the same condition in which they were received and sealed in a plastic bag. If there are any signs of usage (see "Signs of Usage, Damages, or Wear") there will be a 30% restocking fee. Must be returned within 15 calendar days of the date they were ordered. Please include all pieces, parts, and documentation with your return.
Fix My Fitness Club, LLC stands behind the quality of all of our products. If your item arrives with a defect or length variances, you may return the item to us (see "How to Make a Return"), and, once received, our staff will assess and service your request.
If you chose to purchase an additional Inertia Wave for a discounted price and request a refund on only one Inertia Wave, only the discounted Inertia Wave will qualify for the refund.
How to Make a Return
- Email us at firstname.lastname@example.org and tell us why you want to make a return.
- Place your product(s) in a box along with a copy of your order confirmation inside -OR- your order number and the name you ordered under on a sheet of paper. Your order confirmation was emailed to you at the time of purchase. If you created an account at the time of purchase, you can also sign in and view the order.
- Go to your local FedEx, UPS, or Post Office and ship the package back to the Return Address below.
Time Frame For Returns
It may take 7 business days for your returned item(s) to arrive at our facility. Once we receive them, our returns team will inspect each item within approximately 3 business days. Once your return is processed, we will send you an email to notify you about the status of your refund. If your refund is approved, we will initiate the refund (see "Refunding Your Payment").
Refunding Your Payment
If you made a purchase online at inertiawave.com, the refund will be issued to the payment method used at the time of purchase. This includes credit card, or any other integrated checkout method.
If you made a purchase elsewhere, the refund may be issued to the address provided at the time of purchase in the form of a check or digital payment such as PayPal or Venmo.
The amount of time for the credit to be posted to your account will vary depending on your credit card issuer’s policies but may take up to 5-10 business days.
15-Day Satisfaction Guarantee
If you are not completely satisfied with the performance of the Inertia Wave send it back within 15 days of the purchase date to the return address below. To receive a full refund of LESS $10.50 toward your shipping cost, the product must not show any signs of usage such as, but not limited to, nicks, floor marks, streaks, scuffs, cuts, folds, bends, chips, or weariness on the rail anchors to qualify. The product must be received and checked by our team prior to refund. If the buyer exceeds the 15-day refund policy period, Fix My Fitness Club, LLC is unable to refund the original purchase.
Signs of Usage, Damages, or Wear
In order to qualify for the full refund, the product must not show any signs of usage, damage, or wear. This includes, but is not limited to, nicks, floor marks, streaks, scuffs, cuts, cracks, folds, bends, chips, tears, etc.
Fix My Fitness Club, LLC is not responsible for any shipping charges when making a return or exchange as these are direct payments to our shipping carrier, FedEx. You can file a claim with FedEx through their website at any time.
All returns are subject to a 30% restocking fee, if we cannot resell based on the condition of return.
Unless there was a defect in the product, there will be a $15.00 charge for any return, regardless of the reason.
Unless the recipient paid for shipping, shipping will be deducted from the refund.
International returns do not qualify for full refunds. There will be a $40.00 destination charge outside of the United States.
Damages in Transit
If the product is damaged during delivery, Fix My Fitness Club, LLC will provide a brand-new replacement for no additional charge. Please email a photo and description of any damages to email@example.com along with your name, order number, and contact information. A representative will contact you within 5 business days.
If the product is defective, Fix My Fitness Club, LLC will provide a brand-new replacement for no additional charge. Please email a photo and description of any defects to firstname.lastname@example.org along with your name, order number, and contact information. A representative will contact you within 5 business days.
If you purchase the wrong product (for example, the Inertia Wave® SOLO versus the Inertia Wave® DUO), the customer will be responsible for providing a round-trip return label for their replacement. Fix My Fitness Club, LLC will not be responsible for the replacement unless the product is shipped back in its original condition - unused and unopened with no signs of usage, damage, or wear.
Any coupon codes used with the original purchase will be subject to 100% of the total value of the coupon code used at the time of purchase.
Please send all returns and exchanges to the following address. Do not send the product if it has exceeded the 15-day purchase date. It will be sent back to the recipient:
Fix My Fitness Club, LLC
90-3 Cosey Beach Avenue
East Haven CT 06512