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Purchasing

Coupon Codes

Coupon codes are distributed in two ways: 1) On our website and social media profiles during sales or holiday specials. 2) On the websites and social media profiles of our influencers. See 'Influencers > How to Apply" for more information on influencers.
Once you have placed all of the items you'd like to purchase into your shopping cart, click on the "View Cart" button, or the shopping bag icon at the top of the website. This will bring you to the "My Cart" page. On the bottom of this page, you can input your code into the "Have a coupon code?" bar and click "Apply". If the coupon code is successfully applied, you will see a green message below the inuput field stating "Success! Your coupon code was applied.", and the discounted amount reflected in your cart above.
If there is a problem with the coupon code you are trying to use, you may receive a red or yellow message. Yellow messages refer to valid coupons that cannot be applied due to a specific stipulation. Red messages refer to invalid coupons that cannot be used at all. Please read the message you are given carefully, as they often explain the reason why your coupon code was declined in detail.

Checkout

There are three different ways in which you can check out:
  1. Create an account and check out - You provide your name, email address, phone number, and a password. This will create a user account in which you can sign in and use to view or track your orders.
  2. Log in and check out - If you already have a user account, you can click the "Log in here" link and user your email address and password to log in. This will record your purchase to your account for you to view or track.
  3. Checking out as a guest - You provide your name, email address, and phone number without entering a password. This will NOT create a user account for you, but will continue with your purchase.
Sales tax will be charged on all orders sold in the US state of Connecticut only. This will automatically be added to your order when you choose Connecticut as the billing state.
All orders are shipped using FedEx. You, the customer, get to choose which method of shipping you would like use. Each method has its own transit times and is priced by FedEx based on package dimensions and weights.
Once your order is placed and if you created a user account, you can log in to see the status of your order(s). Once your order is shipped, you will also receive an email. This email will contain a recap of your order your FedEx tracking number.

Payments & Refunds

Absolutely. Your safety while using our website is always a priority. All credit card information is encrypted and processed by Authorize.net. No credit card information is stored within our system. Your personal information will never be distributed or sold to third parties.
Yes, please view our refund policy for more information on returning your product for a refund.

Inertia Wave

Basic Information

Yes, all of the Inertia Waves are the same regardless of color. Their color variants are strictly cosmetic.
Unfortunately, no. The rubber tubing used to create the Inertia Wave products contains a small amount of latex.

From the anchor Point to your hands you need 11.5 feet- You need a total of 4 feet to your left, and 4 feet to your right for the most beneficial moves. IE: Super Typhoon, Crossfire, Double Over.

YES! Please watch creative ways to anchor, you will learn why, and your product will perform at 100% and last 2x longer!

A clearing of 4 feet from left or right- then put your 1st anchor- 2nd anchor 24-36 inches apart YOUR CHOICE. Then SKIP 4 feet - drill or screw in the next anchor…repeat this sequence.

We recommend, for your safety, never pulling or stretching the Inertia Wave longer than 26 inches. It’s not a bungee and it may lose its integrity if you use it like a resistance tube.

Although we urge you to get creative with your Inertia Wave products by coming up with unique custom methods, you should never use them as a resistance tube or bungee. It will loose its integrity and can possibly cause you harm.

Anchoring

These features are part of the Rail Anchor and are used securely anchor the Inertia Wave. The combination of these components help to alleviate the stress, wear, and torque on the anchored end of the Inertia Wave by creating a "stress curve". For best results and a longer lasting Inertia Wave, you MUST keep the Rail Anchors as long as possible - do not wrap the Rail Anchors around objects repeatedly to shorten its length. The longer the strap, the less strain on the O-ring and tubes.

The proper way to anchor using the Rail Anchors is to wrap it tightly around an object. Feed the D-ring through the opening loop of the nylon strap and pull it tightly three times. Make this connection as snug as you can to the point where the stap cannot slide up or down as you utilize the Inertia Wave. Attach the carabiner to the D-ring and the O-ring. Make sure the carabiner is completely closed before use. Do NOT attach the Rail Anchors to any sharp or jagged objects. Be sure to use as much of the Rail Anchors as possible - do not shorten or modify (see above).

There are countless creative ways for you to anchor your Inertia Wave! Please watch our video "Creative Ways to Anchor the Inertia Wave" for more details.

Inertia Wave DUO

Basic Information

Yes, all of the Inertia Wave DUOs are the same regardless of color. Their color variants are strictly cosmetic.
Unfortunately, no. The rubber tubing used to create the Inertia Wave DUO products contains a small amount of latex.

We recommend, for your safety, never pulling or stretching the Inertia Wave DUO longer than 24 inches. It’s not a bungee and it may lose its integrity if you use it like a resistance tube.

Although we urge you to get creative with your Inertia Wave products by coming up with unique custom methods, you should never use them as a resistance tube or bungee. It will loose its integrity and can possibly cause you harm.
The original Inertia Wave has a solid steel O-Ring built into it. If a user were to let go, it can become very dangerous. The Inertia Wave DUO has safety straps instead. The Inertia Wave DUO has been tested and quality controlled and approved safety straps.
It is the user's responsibility and the user's negligence for the causation of any injury. User must be aware of sweaty hands, surroundings, and anything that may harm spectators or yourself. It is mandatory that you wear safety straps at all times.
You will void all terms, and be held accountable for any injuries.

If none of the above topics are helpful to you, please contact us.

Contact Us

General support over email, phone or chat.

Can't find your answer? Get in touch with our team - we're here to help.
help@inertiawave.com
203-675-5575

Contact a Developer

Technical Support

Something not working quite right? Our developers are standing by to help. Contact a Developer