Last updated May 21, 2020
15-Day Satisfaction Guarantee
If you are not completely satisfied with the performance of the Inertia Wave send it back within 15-days of the purchase date to the return address below. To receive a full refund plus $10.00 toward your shipping cost, the product must not show any signs of usage such as, but not limited to, nicks, floor marks, streaks, scuffs, cuts, folds, bends, chips, or weariness on the rail anchors to qualify. Product must be received and checked by our team prior to refund. If buyer exceeds the 15-day refund policy period, Inertia Wave is unable to refund original purchase.
Useage, Damages, and Wear
In order to qualify for the full refund, the product must not show any signs of usage such as, but not limited to, nicks, floor marks, streaks, scuffs, cuts, folds, bends, chips, or weariness on the rail anchors. The product may be used for trade shows and other demonstrative use in the future.
Damages in Transit
If the product is damaged during delivery, Inertia Wave will exchange a new one for no additional charge. Please send a photo and description of any damages to firstname.lastname@example.org along with your name, order number, and contact information. A representative will contact you within 5 business days.
Any defective product will be replaced immediately. Please send a photo and description of any defects to email@example.com along with the order number, contact information, and name on the credit card that ordered. A representative will contact you within 5 business days. The pictures must be specific, and taken as requested by Inertia Wave
If you purchase the wrong product (for example, the Inertia Wave versus the Inertia Wave DUO), the customer will be responsible for providing a round-trip return label for their replacement. Inertia Wave will not be responsible for the replacement unless the product is shipped back in original condition - unused and unopened - with the return label enclosed in the return package you are shipping.
Refunding Your Payment
Online Payments: If you made a purchase online at inertiawave.com, the refund will be issued to the payment method used at the time of purchase. This includes credit card, or any other integrated checkout method.
Other: Any other refund may be issued to the address provided at the time of purchase in the form of a check or sent as a digital payment via PayPal or Venmo.
Any coupon codes used with original purchase will be subject to 100% of the total value of the coupon code used at time of purchase.
Inertia Wave is not responsible for any shipping charges when making a return or exchange. All returns are subject to a 30% restocking fee (relative to the purchase total).
International returns do not qualify for full refunds. There will be a $40.00 destination charge outside of the United States.
Please send all returns and exchanges to the following address. Do not send product if it has exceeded the 15-day purchase date. It will be sent back to recipient:
Fix My Fitness Club, LLC
90-3 Cosey Beach Avenue, East Haven, CT 06512