Refund policy

Last updated 10/6/2026

PLEASE KEEP THE FOLLOWING IN MIND WHEN RETURNING A PRODUCT

Fix My Fitness Club, LLC only accepts returns of products purchased on our website, inertiawave.com. If you purchased your product from another website, please contact the seller you purchased from.
Fix My Fitness Club, LLC accepts returns of unused or defective items in the same condition in which they were received, sealed in the original plastic bag. If you open the bag to try the product, please avoid contact with the ground so it stays in resellable condition. Returns must be requested within 28 days of delivery. Please include all pieces, parts, and your order number with your return.
Fix My Fitness Club, LLC stands behind the quality of all of our products. If your item arrives with a defect or a length variance, please call 330-495-0200 and we will show you by video how to measure the Inertia Wave. If the length is incorrect, we will issue a return.

How to Make a Return

Request your return: Within 28 days of delivery, email help@inertiawave.com with your order number, the reason for your return, and a picture of how you anchored the product.
Approval: We will reply within 2 business days with return instructions.
Ship it back: Place your product(s) in a box along with a copy of your order confirmation, or a sheet of paper with your order number and the name on the order. Ship the package to the return address below. US returns usually arrive within 3–7 business days; international returns take longer.
Inspection: Within 3 business days of receiving your return, our team will inspect it and email you the result.
Refund: Approved refunds are issued the same day they are approved (see "Refunding Your Payment").

Refunding Your Payment

If you made a purchase on inertiawave.com, the refund will be issued to the payment method used at the time of purchase, including credit card or any other integrated checkout method.

The time for the credit to appear on your account depends on your card issuer or bank and may take 5–10 business days.

If the product shows any signs of use (see "Signs of Usage, Damages, or Wear"), a 30% restocking fee will be deducted from the refund. We must be able to resell the product.

28-Day Satisfaction Guarantee (Did you anchor 24–36 inches apart and 40 inches from the ground?)

If you are not completely satisfied with the performance of the Inertia Wave, send it back within 28 days of delivery to the return address below. To receive a full refund, the product must not show any signs of usage such as, but not limited to, nicks, floor marks, streaks, scuffs, cuts, folds, bends, chips, or wear on the rail anchors. The product must be received and checked by our team before a refund is issued. If more than 28 days have passed since delivery, Fix My Fitness Club, LLC is unable to refund the original purchase.

Signs of Usage, Damages, or Wear

To qualify for a full refund, the product must not show any signs of usage, damage, or wear. This includes, but is not limited to, nicks, floor marks, streaks, scuffs, cuts, cracks, folds, bends, chips, and tears.

Shipping Charges

Fix My Fitness Club, LLC is not responsible for shipping charges on returns or exchanges, except for damaged or defective items. You can file a claim with FedEx through their website at any time.

Unless the customer paid for shipping, the original shipping cost will be deducted from the refund.

International Orders & Returns – VAT, Duties, and Tax ID Numbers

Import VAT, duties, and customs fees are not included in your order total. They are set by your country and are collected by FedEx before delivery. Some countries (for example, Mexico) require a tax ID number to clear customs.

If the recipient does not provide a required tax ID number, does not pay import VAT/duties, or does not respond to FedEx or customs, and the package is refused or returned to our warehouse, a $40.00 charge will be deducted from the refund.

International returns do not qualify for full refunds. Fix My Fitness Club, LLC is happy to discuss the reason for your return. If approved, a 30% restocking fee applies to international orders.

IF DEFECTIVE: We will replace it with proof of damage.

Customers in the European Union: your rights under our EU Right of Withdrawal policy apply and take priority over this section.

Damages in Transit

If the product is damaged during delivery, Fix My Fitness Club, LLC will provide a brand new replacement at no additional charge. Please email a photo and description of the damage to help@inertiawave.com along with your name, order number, and contact information. A representative will contact you within 5 business days. Once we review the photo or video, we will email you a shipping label.

Defective Product

If the product is defective, Fix My Fitness Club, LLC will provide a brand new replacement at no additional charge. Please email a photo and description of the defect to help@inertiawave.com along with your name, order number, and contact information. A representative will contact you within 2 business days.

Exchanges

If you purchase the wrong product (for example, the Inertia Wave® DUO instead of the Inertia Wave® SOLO), you are responsible for the return label. Fix My Fitness Club, LLC will cover shipping on the replacement as long as the original product is returned in its original condition: unused and unopened, with no signs of usage, damage, or wear.

Coupon Codes

Refunds are based on the amount you actually paid, after any coupon code discount was applied.

Return Address

Please send all returns and exchanges to the address below. Do not send a product if more than 28 days have passed since delivery; it will be sent back to you.

Fix My Fitness Club, LLC
1640 Corporate Woods Cir
Uniontown, OH 44685
United States